Returns & Exchanges
At TIY, we want you to love your beauty routine, which is why we offer a 30-day window for returns on products that don't meet your expectations. Items must be in their original packaging and gently used to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original shipping box or a similar sturdy container, ensuring all lids are tightly closed to prevent leaks.
Attach the Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing