Frequently Asked Questions
Everything you need to know about your TIY beauty journey.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are TIY products cruelty-free?
Yes, we are committed to ethical beauty. All TIY products are 100% cruelty-free and never tested on animals.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary depending on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I know if a product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. If you need personalized advice, you can contact our beauty experts via the live chat.